If you’re thinking about installing a security system in your home or business, you’re not alone. According to SafeHome.org, 13 million households report that they may install an alarm system within a year. These households would join the 39 million that already have alarm systems installed. Likewise, for businesses, it’s more important than ever to invest in video surveillance and access control.

When it comes to protecting your home or business, the security company you choose matters. You’re not just investing in equipment—you’re placing your trust in a team that should be watching over what matters most to you, 24/7. Security companies have varying offerings and differ in reputation, costs, customization options, and more. This guide highlights the top seven factors to consider when choosing a security company. 

1. Local Presence & Reputation

National security companies may have name recognition, but local providers often offer more responsive, personalized service. The best security companies are not only within a reasonable distance from where you live; they are also familiar with the unique needs of your neighborhood and are better equipped to respond quickly in your neighborhood. Local security companies may also provide a more direct customer support experience. Streamlined communication is always a plus.

Questions to ask: 

• Where is the company based?
• How long have they been in business?
• How well do they understand the security challenges in your community?
• Are they well-connected with local law enforcement and other local organizations?
• Can you meet with team members in person or at the company’s main office?
• Is the company known and considered reliable by community members?

2. Range of Services

Are you looking to install one or two products to start, or a comprehensive security system? Check which services the company offers beyond traditional alarm monitoring and security features. The top security companies offer a wide range of services, such as Patrol, perimeter detection systems, and proactive video surveillance, that provide enhanced protection to homes and businesses. 

Make sure the security company you choose can accommodate all of the services you’re interested in. Along with a range of options, you’ll want to have a cooperative team that will work together to meet your unique security needs.

Questions to ask: 

• Does the company offer all of the services you’re considering? 
• How do the company’s services compare to competitors’ services? 

3. Technology and Equipment

The top security professionals stay on the cutting edge of the industry’s technology. They not only have access to the latest equipment, software, and other products; they’re also expertly knowledgeable and can verify which product is the best match for your situation.

Read up on the company’s technological offerings, including live video monitoring systems, smart home services, advanced security cameras, and seamless online account management.

Questions to ask:

• Are their security systems hard-wired or do they communicate via cellular or wifi?
• How do the company’s security products compare to those of their competitors? Are they as advanced?
• How often does the company update its systems and technology? 

4. Customization

Your security company should understand your unique needs and provide customized solutions. Home and commercial security do not come in one-size-fits-all systems. A security expert should evaluate your home or business in person, check the property for vulnerable areas, and recommend specific services based on their expert opinion. 

When searching for security companies, check their websites for customized options and packages. You can also look for “customized” and related key terms in online reviews, or call and ask about their offerings.

Questions to ask:

• Do you offer on-site consultations?
• Will my system be custom-designed or based on a preset package?
• Can I add features like additional security cameras, smart locks, and glass break detectors?

5. Monitoring & Response Time

One of the most crucial considerations when choosing a security company is response time. Many companies outsource their alarm and video monitoring to third-party monitoring centers, sometimes located in other states. This can lead to delays or less reliable communication during emergencies. If the fire alarm goes off or an intruder is detected on the property, monitoring agents should respond immediately. Identifying threats and taking action is their number one responsibility, and a timely response could save lives and property from losses. 

You may be able to find testimonials that speak to a security company’s response times. 

Questions to ask:

• Do you own your monitoring center, or is it outsourced?
• Where is your monitoring center located?
• Is your monitoring center certified? (e.g., UL-listed, Five Diamond)
• How quickly do monitoring agents respond to alarms and alerts?
• What is the protocol when an alarm is activated?

6. Cost & Contracts

Cost matters and should be considered along with other key factors, such as reputation and the range of services. Rather than choosing a security company based on the lowest cost of service, look for the one that offers the highest value. If a company checks every box—the latest security technology, a spotless reputation, a wide range of services—it may be worth a higher price point. 

You should also choose a company that is transparent about costs, both in conversation and in the contract terms. Some companies aim to lock customers into one- to three-year contracts, making it difficult to get out without paying cancellation fees. On the other hand, companies like Post Alarm offer month-to-month contracts, earning the business of its clients each month. 

Questions to ask:

• Are the costs reasonable compared to industry standards?
• How do the costs and value of services compare across companies? 
• Does the company offer a month-to-month contract, or are their terms longer? What is your responsibility if you need to terminate a contract early?

7. Installation & Service

When choosing a security company, the quality and extent of service make all the difference. For each company you’re considering, find out who installs security systems—a dedicated team member or a third party. It’s best to have a security professional from the company install your products, as they can walk you through instructions for use. This also simplifies communication after the installation, in case you have follow-up questions or want to schedule a maintenance appointment.

Other important factors to review are a company’s licenses, customer service, and the length of service appointments. 

Questions to ask:

• Do they have an in-house team of technicians that provides installation and service, or do they outsource?
• How long are their installation and service windows?
• Are the installers licensed, and have they been background checked?
• Does the company offer phone as well as in-person technical support?

Shields Up. Since 1956.

A third-generation family business in Arcadia, CA, Post Alarm strives to provide best-in-class security services to Southern California communities. We are one of the only local, full-service security organizations, and we pride ourselves on providing professionally installed, fully integrated, customized security solutions for residential and commercial properties. We pride ourselves on earlier threat detection and a synchronized response. 

Ready to start building your custom home security package? Reach out and get a free security quote today!